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Returns & Refunds Policies
Returns / Refunds / Exchange Policies
Your satisfaction is our utmost priority. If for some reason, you are not satisfied with your purchase, you may send it back for a refund or exchange within 30 days of purchase date provided it meets the following criteria:
-Returned with all original accessories, paperwork, tags and gift boxes.
-Item must be in its original UNWORN condition and without any scratches, marks or blemishes.
-All returns will be inspected by our Quality Assurance team before we can process a refund.
-Items must not have been sized or adjusted in length on special requests by us or by a local jeweler.
-Return shipping/handling fee is to be paid by buyers.
-Refunds take 3-5 business days to process.
-There will be a 10% restocking fee for all eligible returned items.
-Any damaged items or any items showing signs of wear will be rejected.
- We cannot allow returns or exchanges on "Final Sale" and "Customized" items.
To start a return, please email us.
All warranty service must be performed by My Elite Jewelers. The warranty is voided for any products opened or serviced by any other party.
Our product are 100% genuine and Warranty length is displayed on the item page on the website.
Warranty service will be provided by My Elite Jewelers under following conditions:
1) The warranty does not apply to:
Scratches or changes to the finish
The glass or crystal
The crown or stem
The case,strap or bracelet
Damages caused by excessive wear-and-tear & /or physical abuse
Damage resulting from wear under conditions exceeding the manufacturer’s water resistance limitations
My Elite Jewelers isn't responsible for merchandise that's not received or not returned in accordance with these terms.
2) The warranty does apply to:Manufacturing defects
Watch movement
3) My Elite Jewelers will repair/ replace the product at our discretion, including the cost of all parts & labour during the warranty period.
4) All our diamond jewelry will come implied 3 month warranty covering against any manufacturer defects. Any manufacturer defects would be apparent in the 3 month time period. We have jewelers on site that can repair of if necessary replace the item. After the warranty period we offer repair services at nominal pricing as a service to our customers.
5) Warranty return parcels must be clearly shipped with a return form obtained by contacting My Elite Jewelers customer service via email at myelitejewler@gmail.com. Parcels without invalid return shipping details will be refused.
6) Goods must be returned via traceable carrier, such as Fedex, UPS(United Parcel Service), USPS (United States Postal Services) with insurance & delivery prepaid by the purchaser. Parcels shipped collect will be refused. The customer is liable for loss/damage in transit.