All products will be tested strictly before shipping.
we do our best to ensure that your package is shipped out as soon as possible. Normally, orders have approx. a 24-48 business hour processing time (Mon-Fri, 9am-5pm EST) unless further verification is needed.
Sizing and customization may require longer period of time in handling.
To ensure that your package is shipped out as soon as possible, please be sure that your billing and shipping address both match for credit card purchases and that your shipping address is confirmed if using Paypal as your payment method. Although we do allow for separate shipping/billing addresses, we require further verification (which may include but not limit to providing a photo ID) prior to shipping out the package.
Additional to our processing times, your package will be received depending on the shipping method chosen during checkout.
Upon shipping out the order, a tracking number will be attached to your order and you will receive an email confirmation. You may check the status of your order, as well as other details by logging in after purchasing.
INTERNATIONAL CUSTOMERS : Items shipped outside the US will be subject to custom fees upon delivery. Each country has its own tax rate, so please check with your local post office if you would like to know how much these fees would be. The shipping fees paid upon checkout do not include any custom fees.
Returns / Refunds / Exchange Policies
Your satisfaction is our utmost priority. If for some reason, you are not satisfied with your purchase, you may send it back for a refund or exchange within 30 days of purchase date provided it meets the following criteria:
-Returned with all original accessories, paperwork, tags and gift boxes.
-Item must be in its original UNWORN condition and without any scratches, marks or blemishes.
-All returns will be inspected by our Quality Assurance team before we can process a refund.
-Items must not have been sized or adjusted in length on special requests by us or by a local jeweler.
-Return shipping/handling fee is to be paid by buyers.
-Refunds take 3-5 business days to process.
-There will be a 10% restocking fee for all eligible returned items.
-Any damaged items or any items showing signs of wear will be rejected.
- We cannot allow returns or exchanges on "Final Sale" and "Customized" items.
To start a return, please email us.
All warranty service must be performed by My Elite Jewelers. The warranty is voided for any products opened or serviced by any other party.
Our product are 100% genuine and Warranty length is displayed on the item page on the website.
Warranty service will be provided by My Elite Jewelers under following conditions:
1) The warranty does not apply to:
Scratches or changes to the finish
The glass or crystal
The crown or stem
The case,strap or bracelet
Damages caused by excessive wear-and-tear & /or physical abuse
Damage resulting from wear under conditions exceeding the manufacturer’s water resistance limitations
My Elite Jewelers isn't responsible for merchandise that's not received or not returned in accordance with these terms.2) The warranty does apply to:
3) My Elite Jewelers will repair/ replace the product at our discretion, including the cost of all parts & labour during the warranty period.
4) All our diamond jewelry will come implied 3 month warranty covering against any manufacturer defects. Any manufacturer defects would be apparent in the 3 month time period. We have jewelers on site that can repair of if necessary replace the item. After the warranty period we offer repair services at nominal pricing as a service to our customers.
5) Warranty return parcels must be clearly shipped with a return form obtained by contacting Jewelry Unlimited customer service via email at email@example.com. Parcels without invalid return shipping details will be refused.
6) Goods must be returned via traceable carrier, such as Fedex, UPS(United Parcel Service), USPS (United States Postal Services) with insurance & delivery prepaid by the purchaser. Parcels shipped collect will be refused. The customer is liable for loss/damage in transit.